FAQ
- 1. What size are your standard scans?
- 2. Why are your scans larger than others?
- 3. Can you scan at even larger sizes?
- 4. Do you save the files as JPEG or TIFF?
- 5. How many photos will fit on a CD or one DVD?
- 6. Can I view the photos on my TV?
- 7. How long will the slide scanning take?
- 8. Is there any preparation that I need to do?
- 9. Will my old slides be worth scanning?
- 10. Will you look after my valuable slides?
- 11. What will the postage be on my order?
- 12. Is my order safe in the mail?
- 13. Can I arrange a courier bring my slides to you?
- 14. Will you pick the slides up in the local area?
- 15. Can
I speak to someone
for more information?
Answers
- 1. We generally scan slides and negatives at 2000dpi which creates file sizes around 2700 x 1800 pixels (roughly equivalent to a photo from a 5 mega-pixel camera). That’s big enough to print enlargements to A4 size! Printed photos are scanned at 300dpi and while it is quite a large scan any prints made from the scans are best printed to the same size as the original print. top
- 2. We believe that technology is changing rapidly and that it is important to allow for these changes. High resolutions today might not be so high even in the near future. High definition TVs are fast becoming become the standard and we don’t want you to have to scan your slides again! top
- 3. We can scan at 3000dpi or 4000dpi for slides and negatives or scan prints at 600dpi for extra large scans that can be printed to large sizes. top
- 4. We usually save the photos as high quality JPEG files which is compatible with all software. We can also save photos as TIFF files (48 bit colour) on request. top
- 5. Around 250 JPEG photos or 35 TIFF photos will fit on one CD and around 1200 JPEG photos or 200 TIFF photos will fit on one DVD. The only difference between a CD of photos and a DVD of photos is the quantity that each can hold. top
- 6. Most DVD players will play a CD or DVD of photos. You can flick through the images by using the remote control. If your DVD player won’t do this we can also provide a DVD slideshow which will definitely work. top
- 7. We will usually complete small orders (under 500 photos) within one to two weeks of receiving your order depending on the size of your order and the volume of work that we already have. For larger orders you can contact us for an estimated time frame. top
- 8. We are quite happy to do the most of the preparation for you. However, if you would like to have the photos in a certain order please sort them into this order. If you would like to give the photos names then we can name the photos by what is written on the box followed by 001, 002, etc. We only name groups of photos not individual photos. top
- 9. We can get great results from old slides. We use dust and scratch removal software and restore fading colours using the latest PhotoShop software. top
- 10. We realise how important these memories are to you. We take the utmost care and so far nothing has been lost or damaged. top
- 11. We offer two postage options - Express Post or Platinum Post. Both these options are tracked by Australia Post however Platinum Post has the extra level of security of requiring a signature on delivery. The price for Express Post is $7.40 for orders under 500g or $10.50 for orders up to 3kg. Platinum Post is $11.90 for orders under 500g or $15.90 for orders up to 3kg. For heavier orders please contact us and we can give you a quote. top
- 12. All postage is returned by mail that can be tracked through Australia Post. We have never had an item get lost or damaged. top
- 13. Please contact us for our street address if you would like to drop off or send your order by courier. top
- 14. If you live within a 15 minute drive of Lane Cove Post Office we will pick your order up free of charge. Please contact us to arrange this. top
- 15.
Absolutely, please phone 1300
134 165 to talk to us.